Jamf

Computers updated to macOS 14.2 will show a black screen instead of the Jamf Connect Login screen after startup or a restart. This behavior is caused by an unexpected issue (PI115107).

To get Jamf Connect Login working correctly again either update Jamf Connect versions or disable Jamf Connect Login until Jamf Connect can be updated. 

A. Update the Jamf Connect version on impacted computers using a Jamf Pro policy

1. Login to <a href="https://account.jamf.com" rel="nofollow noopener noreferrer" target="_blank">Jamf Account</a> and click Solutions.
2. Click View Details for Jamf Connect.
3. On the Download tab, use the dropdown box to select the version and click Download. 
 - Note - Jamf Connect 3.0 or later only includes the installer for Jamf Connect Login. If installing this package, the menu bar version will not change. To update the menu bar, install Self Service+. 
4. Open the dmg and drag the Jamf Connect package to the Desktop. ​

Upload the Jamf Connect 2.29 package to Jamf Pro.

1. In Jamf Pro, navigate to Settings &gt; Computer Management &gt; Packages and click New.
2. Either drop the file in the box or click browse for a file.
3. Select the Jamf Connect package on the Desktop and click Save in Jamf Pro.

Create a policy in Jamf Pro to deploy the Jamf Connect package.

1. Navigate to Computers &gt; Policies and click New.
2. On the General payload:
 1. Give the policy a relevant name, such as Jamf Connect 2.29.
 2. For Trigger, check the box for Start-Up.
 3. For Execution Frequency, select Once per computer.​
3. Click the Packages payload and click Configure.
4. Click Add for the Jamf Connect 2.29 package uploaded previously.
5. Click Scope and add the desired computers or Smart Computer Groups.
6. Click Save.
7. Restart the computer once the new version of Jamf Connect has installed.

1. Get the Jamf Connect package.
 1. Login to <a href="https://account.jamf.com" rel="nofollow noopener noreferrer" target="_blank">Jamf Account</a> and click Solutions.
 2. Click View Details for Jamf Connect.
 3. On the Download tab, use the dropdown box to select the version and click Download. 
 - Note - Jamf Connect 3.0 or later only includes the installer for Jamf Connect Login. If installing this package, the menu bar version will not change. To update the menu bar, install Self Service+. 
 4. Open the dmg and drag the Jamf Connect package to the Desktop. ​
2. Upload the Jamf Connect 2.29 package to Jamf Pro.
 1. In Jamf Pro, navigate to Settings &gt; Computer Management &gt; Packages and click New.
 2. Either drop the file in the box or click browse for a file.
 3. Select the Jamf Connect package on the Desktop and click Save in Jamf Pro. 
3. Create a policy in Jamf Pro to deploy the Jamf Connect package.
 1. Navigate to Computers &gt; Policies and click New.
 2. On the General payload:
 1. Give the policy a relevant name, such as Jamf Connect 2.29.
 2. For Trigger, check the box for Start-Up.
 3. For Execution Frequency, select Once per computer.​
 3. Click the Packages payload and click Configure.
 4. Click Add for the Jamf Connect 2.29 package uploaded previously.
 5. Click Scope and add the desired computers or Smart Computer Groups.
 6. Click Save.
 7. Restart the computer once the new version of Jamf Connect has installed.

Alternatively, if your organization is not ready to update to Jamf Connect 2.29 or later, we can disable Jamf Connect Login until your organization is ready upgrade. Follow the steps in the Jamf Connect Documentation page <a href="https://learn.jamf.com/bundle/jamf-connect-documentation-current/page/Editing_the_macOS_loginwindow_Application.html#ariaid-title2" rel="nofollow noopener noreferrer" target="_blank">Editing the macOS loginwindow Application</a> to disable the Jamf Connect login window.

MacOS 14.2 and Jamf Connect 2.27 or 2.28 Results in a Black Screen for Jamf Connect Login

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MacOS 14.2 and Jamf Connect 2.27 or 2.28 Results in a Black Screen for Jamf Connect Login

Description

Removing Black Screen

A. Update the Jamf Connect version on impacted computers using a Jamf Pro policy

B. Disable Jamf Connect Login