In rare cases Microsoft One Drive may be deployed to managed Macs and is being used by the end user, but in Jamf Now One Drive will be stuck showing "Installing on device..." forever.

This occurs when the Mac user already downloaded the One Drive .pkg and installed it before the Volume Purchasing licenses version of One Drive were deployed. These apps have different bundle ids and macOS will not install two versions of the same app, even when the versions have different bundle IDs.