Skip to main content

What does the "Enrolling..." status indicate and what options exist to get a device "Enrolled"?

Updated over 2 months ago

Description

Enrolling... is a stage of enrollment where Jamf Now recognizes a device initiating enrollment through the downloading of a management profile. It is not expected for a device to remain in Enrolling... state for an extended period of time.

Common causes for a device getting stuck at Enrolling... are:

  • the device hasn't reported back all the information Jamf Now needs for scoping.

  • the profile downloaded during Open Enrollment was never installed.

Moving From Enrolling... to Enrolled

If a Mac is stuck at Enrolling..., re-enroll the Mac using one of the methods below:


Did this answer your question?