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Cisco Security Connector and DNSProxy Profile Not Functioning in Jamf School

Updated over a month ago

Issue Description

When setting up Cisco Security Connector with Jamf School, the DNSProxy Profile may fail with the error: "Error loading umbrella configuration."

The issue arises from using the $SERIALNUMBER variable instead of the %SerialNumber% variable when configuring the DNSProxy Profile.

  • $SERIALNUMBER is used by Jamf Pro.

  • %SerialNumber% is used by Jamf School.

Troubleshooting Steps

  1. Update the Variable Format.

    • Replace all instances of $SERIALNUMBER with %SerialNumber% in your DNSProxy Profile configuration.

  2. Apply the Updated Profile.

    • Save and reapply the profile to affected devices.

  3. Verify Configuration.

    • Check if the DNSProxy Profile is functioning correctly without error messages.

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